Refund policy

We want you to feel confident shopping with MAISON PIERÉ. If you change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, products must be unused, unopened, undamaged, and in their original packaging. For hygiene and safety reasons, skincare products that have been opened, used, or had their seal removed cannot be returned for change of mind.

Customers are responsible for the cost of return shipping unless the product is faulty, damaged, or incorrect. Original shipping charges are non-refundable unless required by law.

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order details and photos where applicable so we can assist you.

Orders may be cancelled within 15 minutes of being placed, provided fulfilment has not already begun. After this period, we cannot guarantee that a cancellation can be processed.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

For return or refund requests, please contact MAISON PIERÉ through our Contact page.