Shipping policy

Order Processing

Orders are processed as quickly as possible after payment has been successfully received.

Processing times may vary during product launches, promotional periods, public holidays or periods of high demand.

Once your order has been dispatched, you will receive shipping confirmation where tracking is available.

Shipping Times

Delivery times shown at checkout are estimates only and may vary depending on your location, the delivery carrier, public holidays, weather conditions and other circumstances outside our reasonable control.

MAISON PIERÉ cannot guarantee an exact delivery date unless expressly stated.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

Any free-shipping promotions are subject to the conditions displayed at the time of purchase.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review your shipping information carefully before placing your order. If you notice an error, contact us as soon as possible through our Contact page.

We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Tracking information may take some time to update after the carrier receives your parcel.

Delayed Orders

Occasional delivery delays may occur after an order has been dispatched.

If your order appears significantly delayed, please contact us through our Contact page and we will assist where possible.

Lost or Damaged Parcels

If your order arrives damaged, contains incorrect items, or you believe your parcel has been lost in transit, please contact us as soon as possible with your order number and any relevant photos or information.

We will review the issue and work with you and the delivery provider where appropriate.

Authority to Leave

Where a delivery provider allows authority to leave a parcel in a safe location, customers should consider the security of the nominated delivery location.

MAISON PIERÉ is not responsible for theft or loss after a parcel has been confirmed as successfully delivered, except where required by law.

Returns

Shipping associated with returns is handled in accordance with our Return and Refund Policy.

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Contact

For questions regarding your order or delivery, please contact MAISON PIERÉ through our Contact page.